Refund Policy

Your right to withdraw

You can request a refund if you do not find the service we provide to be satisfactory. Under the terms of our refund policy, you are able to withdraw from your contract at any time before your order is processed. In order to exercise this right, you must email our customer service team [email protected] and formally inform us in writing that you have the intention of withdrawing from the contract.

The result of withdrawal

Should you choose to withdraw from this contract, you will be reimbursed for all payments made. Your payments will be reimbursed using the same mode of payment by which you first made a payment.

All transactions are conducted in United States dollars. Your refund will be issued in US dollars and posted within two working days of your written request for withdrawal from your contract. Once you have received the payment, your bank or credit card company may convert it to your local currency. You will receive the same USD $ amount as charged in return.

If your payment was done via credit card, we will issue your refund to the same credit card used in the initial transaction. No refunds can be made by money order, cheque or cash. There is no charge to request a cancellation request.

Withdrawal information

Please include the following details when sending your written withdrawal request by email to [email protected]:

The reason you are requesting the refund
Your order number (contained in the email message you received confirming your order)
The last four digits of the credit or debit card you used to pay for your order
Your name, as it originally appeared in the billing information provided

Addendum

We are a private company and have no affiliation or connection with any government. Exclusive and final discretion to grant or refuse admission to the USA lies with the customs officer at the port of entry.

Should you have any questions or concerns regarding our Refund Policy, please email us at: [email protected]

Last updated: October 3 – 2023